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~isPartOf:"Journal of service management"
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Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Dienstleistungssektor
25
Service industry
25
Service quality
25
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Dienstleistungsmanagement
10
Kundenzufriedenheit
10
Service management
10
Value creation
10
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
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Dienstleistungsinnovation
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Forschung
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
6
Research
6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Business network
4
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60
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62
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62
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3
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2
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62
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Valtakoski, Aku
3
Witell, Lars
3
Birgelen, Marcel van
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gebauer, Heiko
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
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Journal of service management
MPRA Paper
433
CESifo Working Paper
289
IZA Discussion Papers
271
SpringerLink / Bücher
236
CESifo working papers
199
NBER Working Papers
188
Economics Papers from University Paris Dauphine
186
Journal of business research : JBR
186
CSIL reports
175
Discussion paper series / IZA
175
CEPR Discussion Papers
153
IZA Discussion Paper
152
management revue. Socio-economic Studies
136
ZEW Discussion Papers
135
Working Paper
122
Working papers / Rimisp Centro Latinoamericano para el Desarrollo Rural
119
CESifo Working Paper Series
107
Industrial marketing management : the international journal for industrial and high-tech firms
96
The service industries journal
95
Industrielle Beziehungen - Zeitschrift fuer Arbeit, Organisation und Management - The German Journal of Industrial Relations
84
American Economic Review
81
Strategic management journal
80
Working Papers / NET Institute
80
ECB Working Paper
76
NBER working paper series
76
Working paper
64
The journal of services marketing
61
NET Institute Working Paper
59
Springer eBook Collection
59
TEMEP Discussion Papers
59
OECD Economics Department Working Papers
58
ZEW discussion papers
58
Schriften zum Produktionsmanagement
57
Tinbergen Institute Discussion Papers
57
Management science : journal of the Institute for Operations Research and the Management Sciences
56
International journal of production economics
55
Industrielle Beziehungen
54
The AMFITEATRU ECONOMIC journal
54
Tinbergen Institute Discussion Paper
53
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ECONIS (ZBW)
62
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1
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
Saved in:
2
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
5
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
6
A process-output classification for customer participation in
services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
7
Does one size fit all? : new service development across different types of
services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
8
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
9
To give or not to give professional
services
to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
10
Service innovation and usage intenetion : a cross-market analysis
Chiu, Yen-Ting Helena
;
Hover, Katharina Maria
- In:
Journal of service management
26
(
2015
)
3
,
pp. 516-538
Persistent link: https://www.econbiz.de/10011389180
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