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~isPartOf:"Journal of service management"
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Transformative service researc...
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Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Customer integration
4
Kundenintegration
4
Relationship marketing
4
Betriebliche Wertschöpfung
3
Dienstleistung
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Gesundheitswesen
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Health care system
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Services
3
Value creation
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Consumer behaviour
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Customer value
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Dienstleistungsmanagement
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E-Health
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E-health
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Electronic health records
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Forschung
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Health care
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Konsumentenverhalten
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Kundenwert
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Practices
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Service ecosystems
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Service management
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Service systems
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Transformative service research
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Base of the pyramid
1
Bibliometrics
1
Bibliometrie
1
Business network
1
Business start-up
1
CSR
1
Co-creation
1
Communication
1
Communication constitutes of organization
1
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Fisk, Raymond P.
10
Patrício, Lia
4
Bowen, David E.
3
Anderson, Laurel
2
Beirão, Gabriela
2
Grönroos, Christian
2
Nóbrega, Leonel
2
Alkire, Linda
1
Bateson, John E. G.
1
Berry, Leonard L.
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Bitner, Mary Jo
1
Brown, Stephen Walter
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Chase, Richard B.
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Constantine, Larry
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Corus, Canan
1
Darani, Tiffany
1
Edvardsson, Bo
1
Ehrhart, Karen Holcombe
1
Elg, Mattias
1
Fisk, Raymond P. P.
1
Gallan, Andrew S.
1
Groth, Markus
1
Gruber, Thorsten
1
Harris, Lloyd C.
1
Helkkula, Anu
1
Hildebrand, Diogo
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Hogan, Suellen J.
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Holtom, Brooks C.
1
Loureiro, Yuliya Komarova
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McColl-Kennedy, Janet R.
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Moulton-Tetlock, Edythe
1
Nunes, Nuno J.
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Nunes, Nuno Jardim
1
Ostrom, Amy
1
Parasuraman, A.
1
Patricio, Lia
1
Pinho, Nelson
1
Previte, Josephine
1
Rafieian, Hoori
1
Reynoso, Javier
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Journal of service management
The journal of services marketing
15
Journal of the Academy of Marketing Science
12
Journal of Services Marketing
11
Journal of service research : JSR
11
Journal of Service Management
10
Journal of business research : JBR
10
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
8
Journal of service research
7
The service industries journal
7
Managing service quality : MSQ ; an international journal
5
European journal of marketing : EJM
4
California management review : CMR
3
European Journal of Marketing
3
Journal of Business Research
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of macromarketing : examining the interactions among markets, marketing, and society
3
Journal of marketing
3
California management review
2
Journal of Consumer Research
2
Journal of advertising : official publication of the American Academy of Advertising
2
Journal of marketing education : JME
2
Journal of marketing management : MM
2
Journal of marketing theory and practice
2
Journal of retailing
2
The Service Industries Journal
2
The journal of business & industrial marketing
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Brand management ; Vol. 4
1
Business transformation for a sustainable future
1
Designing for service : key issues and new directions
1
Does marketing need reform? : fresh perspectives on the future
1
E-Service : new directions in theory and practice
1
Handbook of research on marketing and corporate social responsibility
1
Handbook of service science ; [Vol. 1]
1
International journal of advertising : the quarterly review of marketing communications
1
JOBR-D-21-03301
1
Journal of Business & Industrial Marketing
1
Journal of Service Theory and Practice
1
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ECONIS (ZBW)
12
OLC EcoSci
1
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1
Cultivating wiser service systems through communication
Moulton-Tetlock, Edythe
;
Town, Sophia
;
Rafieian, Hoori
; …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 547-569
Persistent link: https://www.econbiz.de/10015078078
Saved in:
2
Sixth SERVSIG international research conference 2010, Porto, Portugal : special issue
Fisk, Raymond P.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009304742
Saved in:
3
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
Saved in:
4
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
5
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
6
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
7
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
8
Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda
;
Russell-Bennett, Rebekah
;
Previte, Josephine
- In:
Journal of service management
34
(
2023
)
3
,
pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Exploring customer engagement tensions when pursuing responsible business practices
Gallan, Andrew S.
;
Hildebrand, Diogo
;
Loureiro, Yuliya …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10015078048
Saved in:
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