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Loyalty building, relational trade-offs and key service employees: the case of radio DJs
Arbore, Alessandro; Guenzi, Paolo; Ordanini, Andrea - In: Journal of service management 20 (2009) 3/4, pp. 317-341
Persistent link: https://www.econbiz.de/10008374471
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A comprehensive model of customer trust in two retail stores
Guenzi, Paolo; Johnson, Michael D.; Castaldo, Sandro - In: Journal of service management 20 (2009) 3/4, pp. 290-316
Persistent link: https://www.econbiz.de/10008374472
Cover Image
Loyalty building, relational trade-offs and key service employees: the case of radio DJs
Arbore, Alessandro; Guenzi, Paolo; Ordanini, Andrea - In: Journal of service management 20 (2009) 3, pp. 317-341
Persistent link: https://www.econbiz.de/10008374513
Cover Image
A comprehensive model of customer trust in two retail stores
Guenzi, Paolo; Johnson, Michael D.; Castaldo, Sandro - In: Journal of service management 20 (2009) 3, pp. 290-316
Persistent link: https://www.econbiz.de/10008374514