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Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine - In: Journal of service management 34 (2023) 3, pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
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The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea; Russell-Bennett, Rebekah; … - In: Journal of service management 34 (2023) 4, pp. 770-805
Persistent link: https://www.econbiz.de/10014338204
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Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.; Fisk, Raymond P.; Sysalova, Hana - In: Journal of service management 27 (2016) 2, pp. 63-90
Persistent link: https://www.econbiz.de/10011564667