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~isPartOf:"Journal of service management"
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Dienstleistung
3
Dienstleistungsqualität
3
Service quality
3
Services
3
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2
Dienstleistungssektor
2
Kundenservice
2
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Customer expectations
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Customer satisfaction
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Dienstleistungsmanagement
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Embarrassment
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Forschung
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Frontline service employees
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Gesundheitsversorgung
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Gesundheitswesen
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Großbritannien
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Health care
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Health care system
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Instandhaltung
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Kundenzufriedenheit
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Künstliche Intelligenz
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Lieferantenmanagement
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Maintenance policy
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Qualitative research
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Paluch, Stefanie
3
Holz, Heiko F.
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Pitardi, Valentina
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Sousa, Rui
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Tuzovic, Sven
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Voss, Christopher A.
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Journal of service management
Journal of business research : JBR
7
Journal of Service Management
5
Journal of retailing
3
Journal of service research : JSR
3
Journal of Services Marketing
2
Journal of business economics : JBE
2
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
2
Mobility in a globalised world : [economics, engineering, informatics, logistics, urban planning ; the conference "Mobility in a Globalised World" took place in Iserlohn, Germany, on September 14th -15th, 2011]
2
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
2
Schmalenbach business review : sbr
2
SpringerLink / Bücher
2
Technologie und Dienstleistung : Innovationen in Forschung, Wissenschaft und Unternehmen ; Beiträge der 7. Dienstleistungstagung des BMBF
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
A Research Agenda for Service Marketing
1
Applied marketing science / Angewandte Marketingforschung
1
Consumption, Production, and Entrepreneurship in the Time of Coronavirus : A Business Perspective of the Pandemic
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
EXFED Working Paper Series
1
Electronic markets : the international journal on networked business
1
Gabler Research / Applied Marketing Science / Angewandte Marketingforschung
1
Gabler Research / Applied marketing science / Angewandte Marketingforschung
1
Gabler research
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Gestaltung des Wandels im Dienstleistungsmanagement : Band 2: Kundenperspektive – Anbieterperspektive – Mitarbeiterperspektive
1
HMD : Praxis der Wirtschaftsinformatik
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovationserfolg : Management und Ressourcen systematisch gestalten
1
International journal of hospitality management
1
Journal of Service Theory and Practice
1
Journal of macromarketing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
MIS quarterly executive
1
Management information systems : mis quarterly
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Methoden - Potenziale - Einsatzfelder
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Psychology & Marketing
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ECONIS (ZBW)
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1
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
2
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
3
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
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