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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungsqualität
60
Service quality
60
Dienstleistungssektor
58
Service industry
58
Customer satisfaction
46
Kundenzufriedenheit
46
Services
35
Dienstleistung
34
Customer integration
30
Customer service
30
Kundenintegration
30
Kundenservice
30
Betriebliche Wertschöpfung
20
Value creation
20
Social Web
15
Social web
15
Innovation
14
Service innovation
14
Brand management
13
Business services
13
Customer experience
13
Markenführung
13
Unternehmensdienstleistung
13
Customer value
12
Kundenwert
12
Dienstleistungsmanagement
11
Dienstleistungsmarketing
11
Robot
11
Roboter
11
Service management
11
Services marketing
11
Emotion
10
Arbeitsverhalten
9
Service-Dominant Logic
9
Service-dominant logic
9
Value co-creation
9
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167
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167
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Edvardsson, Bo
7
Jaakkola, Elina
6
McColl-Kennedy, Janet R.
6
Witell, Lars
6
Aksoy, Lerzan
4
Gustafsson, Anders
4
Wirtz, Jochen
4
Fisk, Raymond P.
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Keiningham, Timothy
3
Leroi-Werelds, Sara
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Streukens, Sandra
3
Verma, Rohit
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Birgelen, Marcel van
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Buoye, Alexander
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Delcourt, Cécile
2
Giertz, Johann N.
2
Gremler, Dwayne D.
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Gruber, Thorsten
2
Grönroos, Christian
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kristensson, Per
2
Kunz, Werner
2
Kunz, Werner H.
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Journal of service management
Journal of business research : JBR
745
Journal of retailing and consumer services
646
The service industries journal
461
Industrial marketing management : the international journal for industrial and high-tech firms
457
SpringerLink / Bücher
359
International journal of hospitality management
349
The journal of services marketing
307
The journal of business & industrial marketing
225
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
174
Journal of service research : JSR
165
International journal of electronic customer relationship management : IJECRM
158
International journal of contemporary hospitality management
144
Service business
142
Journal of marketing
131
Journal of hospitality marketing & management
130
Services marketing quarterly
127
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
123
Gabler Edition Wissenschaft
121
International journal of production economics
121
Journal of retailing
121
Psychology & marketing
120
Asia Pacific journal of marketing and logistics
117
European Journal of Marketing
115
Cogent business & management
114
Journal of Business & Industrial Marketing
114
Marketing intelligence & planning
113
The journal of product & brand management
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
The journal of brand management : an international journal
112
Journal of Services Marketing
109
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
European journal of operational research : EJOR
104
Springer eBook Collection / Business and Economics
90
The international journal of bank marketing : IJBM
90
Journal of service research
86
Journal of marketing management : MM
85
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ECONIS (ZBW)
167
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1
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167
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1
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
6
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
9
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
10
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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