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Journal of service management
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Building organizational resilience with digital transformation
He, Zeya
;
Huang, Huiling
;
Choi, Hyeyoon
;
Bilgihan, Anil
- In:
Journal of service management
34
(
2023
)
1
,
pp. 147-171
Persistent link: https://www.econbiz.de/10013537620
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Linking servicescape and experiencescape : creating a collective focus for the service industry
Kandampully, Jay
;
Bilgihan, Anil
;
Amer, Sally Mohamed
- In:
Journal of service management
34
(
2023
)
2
,
pp. 316-340
Persistent link: https://www.econbiz.de/10014337954
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