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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
96
Service quality
96
Dienstleistungssektor
59
Service industry
59
Customer satisfaction
46
Kundenzufriedenheit
46
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
41
Konsumentenverhalten
41
Services
35
Dienstleistung
34
Customer service
24
Kundenservice
24
Customer integration
19
Kundenintegration
19
Betriebliche Wertschöpfung
16
Value creation
16
Innovation
15
Dienstleistungsmanagement
14
Service management
14
Gesundheitswesen
13
Health care system
13
Robot
13
Roboter
13
Service innovation
13
Business services
12
Unternehmensdienstleistung
12
Customer experience
11
Health care
10
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Gesundheitsversorgung
9
Dienstleistungsmarketing
8
Service-Dominant Logic
8
Service-dominant logic
8
Services marketing
8
Arbeitszufriedenheit
7
Artificial intelligence
7
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Online availability
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Undetermined
72
Free
6
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Article
131
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
137
Aufsatz in Zeitschrift
137
Collection of articles of several authors
6
Sammelwerk
6
Conference proceedings
2
Konferenzschrift
2
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English
137
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Edvardsson, Bo
9
Witell, Lars
7
McColl-Kennedy, Janet R.
5
Fisk, Raymond P.
4
Gustafsson, Anders
4
Jaakkola, Elina
4
Mahr, Dominik
3
Odekerken-Schröder, Gaby
3
Paluch, Stefanie
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Verma, Rohit
3
Wirtz, Jochen
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
De Keyser, Arne
2
Elg, Mattias
2
Engström, Jon
2
Gebauer, Heiko
2
Helkkula, Anu
2
Hillebrand, Bas
2
Joosten, Herm
2
Kristensson, Per
2
Kunz, Werner H.
2
Leroi-Werelds, Sara
2
Mattila, Anna S.
2
Parasuraman, A.
2
Patrício, Lia
2
Patterson, Paul G.
2
Ponsignon, Frederic
2
Reynoso, Javier
2
Schepers, Jeroen
2
Semeijn, Janjaap
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
558
The service industries journal
548
NBER working paper series
510
Journal of retailing and consumer services
454
Journal of business research : JBR
451
Working paper / National Bureau of Economic Research, Inc.
431
European journal of operational research : EJOR
425
NBER Working Paper
417
Journal of revenue and pricing management
353
International journal of production economics
344
Management science : journal of the Institute for Operations Research and the Management Sciences
323
The journal of services marketing
259
International journal of production research
258
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
International journal of industrial organization
226
Economics letters
217
Discussion paper / Centre for Economic Policy Research
216
CESifo working papers
202
Tourism management : research, policies, practice
202
International journal of contemporary hospitality management
200
SpringerLink / Bücher
193
Journal of air transport management
189
Auditing : a journal of practice & theory
177
Discussion paper series / IZA
170
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
161
Service business
159
Services marketing quarterly
158
Transportation research / E : an international journal
152
Applied economics
151
Manufacturing & service operations management : M & SOM
151
Discussion paper
149
Working paper
145
Journal of Services Marketing
144
Discussion papers / CEPR
143
The TQM journal : the international review of organizational improvement
142
Journal of service research : JSR
141
International journal of services and operations management
137
International journal of productivity and quality management : IJPQM
135
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ECONIS (ZBW)
137
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1
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10
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137
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
4
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
5
"My colleague is a
robot
" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
6
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
7
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
8
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
9
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
10
Measuring consumer perceptions of online shopping convenience
Jiang, Ling
;
Yang, Zhilin
;
Jun, Minjoon
- In:
Journal of service management
24
(
2013
)
2
,
pp. 191-214
Persistent link: https://www.econbiz.de/10009742798
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