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Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
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To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.; Patterson, Paul G.; Brady, … - In: Journal of service management 26 (2015) 3, pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia; Mathies, Christine; Patterson, Paul G. - In: Journal of service management 33 (2022) 2, pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
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Determinants of customer-oriented behavior in a health care context
Lanjananda, Panisa; Patterson, Paul G. - In: Journal of service management 20 (2009) 1, pp. 5-32
Persistent link: https://www.econbiz.de/10008374544
Cover Image
Customer choice of self-service technology: the roles of situational influences and past experience
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-79
Persistent link: https://www.econbiz.de/10009838506