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Engaged to a robot? : the role of AI in service
Huang, Ming-Hui; Rust, Roland T. - In: Journal of service research 24 (2021) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.; Field, Joy M.; Fotheringham, Darima; … - In: Journal of service research 24 (2021) 3, pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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Moving service research forward
Huang, Ming-Hui; Malthouse, Edward; Noble, Stephanie; … - In: Journal of service research 24 (2021) 4, pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
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Service research priorities : designing sustainable service ecosystems
Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; … - In: Journal of service research 24 (2021) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
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AI service and emotion : editorial
Bagozzi, Richard P.; Brady, Michael K.; Huang, Ming-Hui - In: Journal of service research 25 (2022) 4, pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
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Special issue: AI service and emotion
Bagozzi, Richard P. (ed.); Brady, Michael K. (ed.);  … - 2022
Persistent link: https://www.econbiz.de/10013396070