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Journal of service research
International journal of hospitality management
67
The journal of services marketing
24
Journal of Services Marketing
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of business research : JBR
14
International Journal of Contemporary Hospitality Management
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International journal of contemporary hospitality management
12
International journal of service industry management : IJSIM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Journal of travel and tourism marketing
9
Cornell hospitality quarterly : CQ
8
Journal of hospitality marketing & management
7
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of Service Management
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Managing service quality : MSQ ; an international journal
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Tourism management : research, policies, practice
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Journal of Business Research
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Journal of retailing
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International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
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Journal of Consumer Marketing
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Journal of Hospitality and Tourism Insights
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Journal of Hospitality and Tourism Technology
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Journal of global marketing
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Journal of hospitality and tourism insights
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Journal of international consumer marketing
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Journal of marketing theory and practice
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Journal of retailing and consumer services
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Journal of revenue and pricing management
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Marketing intelligence & planning
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Services marketing quarterly
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The Cornell School of hotel administration handbook of applied hospitality strategy
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The real estate finance journal
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Tourism economics : the business and finance of tourism and recreation
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Breaking new ground in theory and practice
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Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
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Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
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2
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
3
f isdn Thinking skills don't protect service workers from replacement by artificial intelligence
Vorobeva, Darina
;
El Fassi, Yasmina
;
Pinto, Diego Costa
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013396001
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