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Dienstleistung
21
Services
21
Dienstleistungssektor
15
Service industry
15
Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
8
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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services
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artificial intelligence
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service design
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service innovation
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Künstliche Intelligenz
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Service-Dominant Logic
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Service-dominant logic
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transformative service research
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Automation
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Automatisierung
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Huang, Ming-Hui
4
Gustafsson, Anders
3
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Subramony, Mahesh
2
Addis, Michela
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Al-Abdin, Ahmed
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1
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1
Batat, Wided
1
Becker, Jan U.
1
Brach, Simon
1
Böhm, Robert
1
Daxenberger, Johannes
1
Dombois, Marcus
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Donthu, Naveen
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Downey, Hilary
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Edvardsson, Bo
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El Fassi, Yasmina
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Go Jefferies, Josephine
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Gregory, Gary D.
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Herter, Márcia Maurer
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Hildebrand, Diego
1
Hunter-Jones, Philippa
1
Jackson, Yamile C.
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Journal of service research
SpringerLink / Bücher
172
The service industries journal
76
The journal of services marketing
63
Journal of business research : JBR
59
Journal of service management
59
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
HMD : Praxis der Wirtschaftsinformatik
50
Journal of Services Marketing
50
Information systems and e-business management : ISeB
49
Ifo Schnelldienst
47
International journal of business information systems : IJBIS
46
Journal of service research : JSR
46
Springer eBook Collection
41
Working Papers / eSocialSciences
40
MPRA Paper
39
Research
39
International journal of services technology and management
37
Lecture notes in business information processing : LNBIP
35
Springer eBook Collection / Business and Economics
35
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Industrial marketing management : the international journal for industrial and high-tech firms
32
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
30
International journal of business process integration and management : IJBPIM
30
Post-Print / HAL
30
International journal of production economics
29
Working Paper
29
Gabler Edition Wissenschaft
28
International journal of production research
28
Services marketing quarterly
27
Journal of retailing and consumer services
24
Journal of Service Management
23
The journal of business & industrial marketing
22
Working paper / National Bureau of Economic Research, Inc.
22
European journal of operational research : EJOR
21
Schriften des Forschungsinstituts Freie Berufe
21
Izvestija Akademii Nauk SSSR
20
European Journal of Marketing
19
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ECONIS (ZBW)
24
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1
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
2
The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
3
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
4
Conceptualizing
services
and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
5
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
6
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
7
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
8
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
9
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
10
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
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