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Beziehungsmarketing
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Customer satisfaction
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Journal of service research
Journal of business research : JBR
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Jahrbuch der Absatz- und Verbrauchsforschung
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Marketing : ZFP ; journal of research and management
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Journal of Business Research
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European journal of marketing : EJM
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Journal of Services Marketing
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Journal of the Academy of Marketing Science
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Psychology & marketing
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Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
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Web 2.0 : neue Perspektiven für Marketing und Medien
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International marketing review
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Journal of service research : JSR
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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European management journal : publ. twice a year for the Scottish Business School
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European retail research
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HMD : Praxis der Wirtschaftsinformatik
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International business review : the official journal of the European International Business Academy
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The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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