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frontline employees
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Borgh, Michel van der
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Jong, Ad de
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Journal of service research
Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
18
ERIM report series research in management
16
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of the Academy of Marketing Science
11
Discussion Paper / Tilburg University, Center for Economic Research
10
Discussion paper / Center for Economic Research, Tilburg University
10
Business history
7
Economisch statistische berichten : ESB
7
European Journal of Marketing
6
Journal of international marketing
6
The journal of product innovation management : an international publication of the Product Development & Management Association
5
Working papers / Centre for Market driven Innovations : WP
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Journal of banking & finance
4
Journal of business research : JBR
4
Journal of marketing
4
Journal of service management
4
Other publications TiSEM
4
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
4
European journal of marketing : EJM
3
Journal of Service Management
3
Journal of retailing
3
Long range planning : LRP ; international journal of strategic management
3
R & D management
3
Rotterdam Institute for Business Economic Studies
3
European review of agricultural economics : ERAE
2
European review of economic history : EREH
2
Financial history review
2
Financial management
2
Industrial management & data systems
2
International Marketing Review
2
International journal of corporate governance : IJCG
2
International journal of service industry management : IJSIM
2
International marketing review
2
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Research Memorandum / Tilburg University, School of Economics and Management
2
Review of finance : journal of the European Finance Association
2
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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Balancing frontliners' customer- and coworker-directed behaviors when serving business customers
Borgh, Michel van der
;
Jong, Ad de
;
Nijssen, E. J.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 323-344
Persistent link: https://www.econbiz.de/10012126428
Saved in:
2
The future of B2B customer solutions in a post-COVID-19 economy : managerial issues and an agenda for academic inquiry
Bond, Edward U., III
;
Jong, Ad de
;
Eggert, Andreas
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 401-408
Persistent link: https://www.econbiz.de/10012391593
Saved in:
3
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
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