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~isPartOf:"Journal of service research"
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Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
20
Service quality
20
Dienstleistung
15
Services
15
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
11
Customer satisfaction
11
Konsumentenverhalten
11
Kundenzufriedenheit
11
Customer service
9
Kundenservice
9
Text
5
text mining
5
Artificial intelligence
4
Automation
4
Automatisierung
4
Dienstleistungsinnovation
4
Künstliche Intelligenz
4
Service innovation
4
artificial intelligence
4
B-to-B-Marketing
3
Business services
3
Business-to-business marketing
3
Dienstleistungsmarketing
3
Innovation
3
Lieferantenmanagement
3
Salespeople
3
Service-Dominant Logic
3
Service-dominant logic
3
Services marketing
3
Supplier relationship management
3
Unternehmensdienstleistung
3
Verkaufspersonal
3
customer experience
3
service design
3
service innovation
3
transformative service research
3
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34
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Huang, Ming-Hui
4
Subramony, Mahesh
4
Lemon, Katherine N.
3
McColl-Kennedy, Janet R.
3
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Groth, Markus
2
Gustafsson, Anders
2
Wetzels, Martin
2
Ahearne, Michael
1
Aksoy, Lerzan
1
Al-Abdin, Ahmed
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Azzari, Courtney Nations
1
Baker, Jonathan J.
1
Baker, Thomas L.
1
Barrot, Christian
1
Becker, Jan U.
1
Berry, Leonard L.
1
Brady, Michael K.
1
Breitsohl, Jan
1
Brennan, Louis
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Danaher, Tracey S.
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Downey, Hilary
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Dyen, Margot
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Edvardsson, Bo
1
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Feng, Shanfei
1
Fennell, Patrick B.
1
Go Jefferies, Josephine
1
Gonsalves, Chahna
1
Grohmann, Marcella Maria
1
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Journal of service research
The service industries journal
274
Journal of business research : JBR
188
Technological forecasting & social change : an international journal
175
SpringerLink / Bücher
118
European journal of operational research : EJOR
107
International journal of production research
101
The journal of services marketing
90
Journal of retailing and consumer services
88
International journal of production economics
87
Industrial marketing management : the international journal for industrial and high-tech firms
80
International journal of business information systems : IJBIS
80
Journal of information & knowledge management : JIKM
79
Service business
71
International journal of hospitality management
65
Tourism management : research, policies, practice
62
Journal of service management
58
Journal of service research : JSR
57
NBER working paper series
56
IEEE transactions on engineering management : EM
50
International journal of services technology and management
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
49
Discussion paper
47
Information systems and e-business management : ISeB
47
Springer eBook Collection
45
NBER Working Paper
40
Electronic commerce research
39
Structural change and economic dynamics : SC+ED
39
Working paper / National Bureau of Economic Research, Inc.
39
Working paper
37
Decision support systems : DSS ; the international journal
36
International journal of contemporary hospitality management
36
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
35
Regional studies
34
International journal of services and operations management
33
ZEW Discussion Papers
33
Discussion paper series / IZA
32
International Journal of Information Technology & Decision Making (IJITDM)
32
Journal of management information systems : JMIS
32
Management science : journal of the Institute for Operations Research and the Management Sciences
32
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ECONIS (ZBW)
34
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1
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
2
Service safety in the pandemic age : editorial
Berry, Leonard L.
;
Danaher, Tracey S.
;
Aksoy, Lerzan
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
Saved in:
3
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
4
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
5
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
6
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
7
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
8
The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
9
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
10
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
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