The intersection of service and sales : the increased importance of ambidexterity
Year of publication: |
2020
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Authors: | Rapp, Adam ; Baker, Thomas L. ; Hartmann, Nathaniel N. ; Ahearne, Michael |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 1, p. 8-12
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Subject: | ambidexterity | sales | service | frontline | performance | Organisationale Ambidextrie | Ambidextrous organization | Verkaufspersonal | Salespeople | Dienstleistungssektor | Service industry | Verkauf | Selling | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality |
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