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The future of frontline research : invited commentaries
Rafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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B ORGANIZATIONAL BEHAVIOR - Consumer willingness to claim a price-matching refund: A look into the process Bc:140
Kukar-Kinney, Monika; Grewal, Dhruv - In: Operations research, Management science : OR MS ; the … 47 (2007) 1, pp. 39-40
Persistent link: https://www.econbiz.de/10007601997
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F INFORMATION COMMERCE & TECHNOLOGY - Fc:160 The Internet and the price-value-loyalty chain
Grewal, Dhruv; Krishnan, R.; Sharma, Arun - In: Operations research, Management science : OR MS ; the … 44 (2004) 1, pp. 89-90
Persistent link: https://www.econbiz.de/10007790044