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~isPartOf:"Journal of service research : JSR"
~person:"Grewal, Dhruv"
~person:"Patterson, Paul G."
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Grewal, Dhruv
Patterson, Paul G.
Ruyter, Ko de
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Journal of service research : JSR
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The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
2
Achieving service-sales ambidexterity
Yu, Ting
;
Patterson, Paul G.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10009751108
Saved in:
3
Achieving Service-Sales Ambidexterity
Yu, Ting
;
Patterson, Paul G.
;
de Ruyter, Ko
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10010075715
Saved in:
4
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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