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~isPartOf:"Journal of service research : JSR"
~person:"Grewal, Dhruv"
~person:"Rafaeli, Anat"
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Grewal, Dhruv
Rafaeli, Anat
Ruyter, Ko de
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Beuningen, Jacqueline van
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Journal of service research : JSR
Journal of retailing
77
Journal of the Academy of Marketing Science
37
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Journal of business research : JBR
16
MSI reports : working paper series
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Journal of Product & Brand Management
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Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
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Data envelopment analysis : a handbook of empirical studies and applications
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of Consumer Marketing
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Journal of consumer affairs : official publication of the American Council on Consumer Interests
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Retailing in the 21st century : current and future trends
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AMS review : official publication of the Academy of Marketing Science
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Fundamentals of marketing research ; Vol. 3
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ECONIS (ZBW)
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The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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