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The impact of new media on customer relationships
Hennig-Thurau, Thorsten; Malthouse, Edward C.; Friege, … - In: Journal of service research : JSR 13 (2010) 3, pp. 311-330
Persistent link: https://www.econbiz.de/10008652114
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Rating e-tailers' money-back guarantees
Posselt, Thorsten; Gerstner, Eitan; Radić, Dubravko - In: Journal of service research : JSR 10 (2007/08) 3, pp. 207-219
Persistent link: https://www.econbiz.de/10003705550