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Consumer behaviour
103
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Ruyter, Ko de
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Journal of service research : JSR
Journal of business research : JBR
2,081
Journal of retailing and consumer services
1,931
Discussion paper series / IZA
1,187
NBER working paper series
923
Working paper / National Bureau of Economic Research, Inc.
779
International journal of consumer studies
766
SpringerLink / Bücher
748
International journal of hospitality management
742
NBER Working Paper
742
IZA Discussion Paper
707
Psychology & marketing
660
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
Discussion paper / Centre for Economic Policy Research
504
Asia Pacific journal of marketing and logistics
392
The journal of product & brand management
392
CESifo working papers
383
Journal of business ethics : JOBE
378
Working paper
361
Prague economic papers : a bimonthly journal of economic theory and policy
360
Politická ekonomie : teorie, modelování, aplikace
356
The journal of brand management : an international journal
356
European journal of marketing : EJM
350
Management science : journal of the Institute for Operations Research and the Management Sciences
349
Technological forecasting & social change : an international journal
345
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Cogent business & management
339
Springer eBook Collection
328
Journal of international consumer marketing
321
Journal of travel and tourism marketing
318
Journal of marketing management : MM
311
Tourism management : research, policies, practice
311
Discussion paper
309
Journal of retailing
304
Europäische Hochschulschriften / 5
302
Journal of marketing communications
296
Finance a úvěr
293
Journal of marketing
293
Applied economics
292
International journal of retail & distribution management
292
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ECONIS (ZBW)
103
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1
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
2
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
3
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
4
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
5
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
6
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
7
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
8
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
9
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
10
Does the nature of the interaction matter? : understanding customer channel choice for purchases and communications
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 276-290
Persistent link: https://www.econbiz.de/10011665396
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