A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy, Alexander Buoye, and Vikas Mittal
| Year of publication: |
2015
|
|---|---|
| Authors: | Keiningham, Timothy ; Frennea, Carly M. ; Aksoy, Lerzan ; Buoye, Alexander ; Mittal, Vikas |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 4, p. 433-450
|
| Subject: | commitment | loyalty | cross-cultural | repurchase intentions | goods versus services | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011392272