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Frontline service employee compliance with customer special requests
Beatty, Sharon E.; Ogilvie, Jessica; Northington, … - In: Journal of service research : JSR 19 (2016) 2, pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
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Disclosure antecedents in an online service context : the role of sensitivity of information
Mothersbaugh, David L.; Foxx, William K.; Beatty, Sharon E. - In: Journal of service research : JSR 15 (2012) 1, pp. 76-98
Persistent link: https://www.econbiz.de/10009521622
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Disclosure Antecedents in an Online Service Context: The Role of Sensitivity of Information
Mothersbaugh, David L.; Foxx, William K.; Beatty, Sharon E. - In: Journal of service research : JSR 15 (2012) 1, pp. 76-99
Persistent link: https://www.econbiz.de/10009833945