//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Queues with slow servers and i...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
59
Service quality
59
Beziehungsmarketing
47
Relationship marketing
47
Consumer behaviour
46
Konsumentenverhalten
46
Beschwerdemanagement
31
Complaint management
31
Customer service
20
Kundenservice
20
Dienstleistungssektor
17
Service industry
17
USA
13
United States
13
Emotion
12
Dienstleistungsmarketing
10
Services marketing
10
service recovery
10
Dienstleistung
8
Services
8
customer satisfaction
8
service failure
8
Arbeitszufriedenheit
6
Job satisfaction
6
Lieferantenmanagement
6
Supplier relationship management
6
satisfaction
6
Confidence
5
Customer value
5
Kundenwert
5
Online retailing
5
Online-Handel
5
Salespeople
5
Verkaufspersonal
5
Vertrauen
5
Dienstleistungsmanagement
4
E-commerce
4
Einzelhandel
4
more ...
less ...
Online availability
All
Undetermined
23
Type of publication
All
Article
105
Type of publication (narrower categories)
All
Article in journal
105
Aufsatz in Zeitschrift
105
Case study
1
Fallstudie
1
Language
All
English
105
Author
All
McColl-Kennedy, Janet R.
5
Mittal, Vikas
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Gelbrich, Katja
3
Keiningham, Timothy
3
Larivière, Bart
3
Patterson, Paul G.
3
Tsarenko, Yelena
3
Blut, Markus
2
Brady, Michael K.
2
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Groening, Christopher
2
Haws, Kelly L.
2
Kwortnik, Robert J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Roschk, Holger
2
Schaefers, Tobias
2
Schneider, Benjamin
2
Schoefer, Klaus
2
Seiders, Kathleen
2
Sharma, Piyush
2
Sivakumar, K.
2
Smith, Jeffery S.
2
Sweeney, Jillian C.
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Wieseke, Jan
2
Zou, Shaoming
2
Akşin, O. Zeynep
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of retailing and consumer services
434
International journal of hospitality management
402
European journal of operational research : EJOR
389
Journal of business research : JBR
333
Operations research
292
Management science : journal of the Institute for Operations Research and the Management Sciences
214
The journal of services marketing
208
The service industries journal
196
International journal of production research
189
Tourism management : research, policies, practice
186
Journal of Services Marketing
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
175
Journal of travel and tourism marketing
170
Journal of hospitality marketing & management
164
Operations research letters
160
International journal of contemporary hospitality management
149
International journal of production economics
129
Discussion paper / Tinbergen Institute
122
Journal of econometrics
120
SpringerLink / Bücher
116
Computers & operations research : and their applications to problems of world concern ; an international journal
110
European Journal of Marketing
108
Mathematics of operations research
108
Services marketing quarterly
108
Cogent business & management
107
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Journal of air transport management
101
Mathematical methods of operations research
100
Service business
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
90
Psychology & marketing
90
International journal of business information systems : IJBIS
89
The TQM journal : the international review of organizational improvement
89
Asia Pacific journal of marketing and logistics
88
International journal of productivity and quality management : IJPQM
85
Journal of the Academy of Marketing Science
85
Tourism management perspectives : TMP
84
Economic modelling
83
more ...
less ...
Source
All
ECONIS (ZBW)
105
Showing
1
-
10
of
105
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
2
A meta-analysis of organizational complaint handling and customer responses
Gelbrich, Katja
;
Roschk, Holger
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 24-43
Persistent link: https://www.econbiz.de/10008826888
Saved in:
3
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
4
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
5
Antiservice as guiding maxim : tough lessons from a maximum security prison
Hill, Ronald Paul
;
Capella, Michael L.
;
Rapp, Justine M.
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10011433173
Saved in:
6
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
7
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
8
How much compensation should a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
9
Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
Saved in:
10
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->