Queues with slow servers and impatient customers
Year of publication: |
2010
|
---|---|
Authors: | Perel, Nir ; Yechiali, Uri |
Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 201.2010, 1 (16.2.), p. 247-258
|
Subject: | Warteschlangentheorie | Queueing theory | Markov-Kette | Markov chain | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
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