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Beziehungsmarketing
117
Relationship marketing
117
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58
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58
Consumer behaviour
53
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Journal of service research : JSR
SpringerLink / Bücher
1,559
Journal of business research : JBR
752
Journal of retailing and consumer services
629
Industrial marketing management : the international journal for industrial and high-tech firms
505
The service industries journal
462
Gabler Edition Wissenschaft
356
Springer eBook Collection
352
Springer eBook Collection / Business and Economics
339
International journal of hospitality management
319
The journal of services marketing
282
Research
253
Europäische Hochschulschriften / 5
232
The journal of business & industrial marketing
228
Lehrbuch
190
Journal of the Academy of Marketing Science
185
Journal of strategic marketing
174
Journal of service management
155
International journal of electronic customer relationship management : IJECRM
146
Journal of marketing
141
International journal of contemporary hospitality management
140
Service business
140
Journal of travel and tourism marketing
124
Journal of hospitality marketing & management
121
Tourism management : research, policies, practice
117
The journal of product & brand management
116
Asia Pacific journal of marketing and logistics
115
Services marketing quarterly
115
The journal of brand management : an international journal
115
Cogent business & management
114
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
112
International journal of production economics
111
Psychology & marketing
109
European journal of marketing : EJM
107
Journal of retailing
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Gabler Research
104
Marketing intelligence & planning
103
essentials
103
European journal of operational research : EJOR
102
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ECONIS (ZBW)
150
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1
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
2
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
3
Analytics for customer engagement
Bijmolt, Tammo H. A.
;
Leeflang, Peter
;
Block, Frank
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 341-356
Persistent link: https://www.econbiz.de/10008652111
Saved in:
4
Undervalued or overvalued customers: capturing total customer engagement value
Kumar, V.
;
Aksoy, Lerzan
;
Donkers, Bas
;
Venkatesan, Rajkumar
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 297-310
Persistent link: https://www.econbiz.de/10008652115
Saved in:
5
Customer engagement as a new perspective in customer management
Verhoef, Peter C.
;
Reinartz, Werner J.
;
Krafft, Manfred
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 247-252
Persistent link: https://www.econbiz.de/10008652136
Saved in:
6
Special issue: Customer engagement
Verhoef, Peter C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008652137
Saved in:
7
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
8
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
9
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
10
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
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