//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer Involvement Differenc...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Consumer behaviour
3
Konsumentenverhalten
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Emotion
2
Relationship marketing
2
anger
2
health care
2
Befragung
1
Betriebliche Wertschöpfung
1
Bubbles
1
Cancer
1
Cross-cultural management
1
Cultural identity
1
Customer integration
1
Customer service
1
Customer value
1
Dienstleistungssektor
1
Gesundheitsversorgung
1
Health care
1
Induktive Statistik
1
Interkulturelles Management
1
Interview
1
Krebskrankheit
1
Kulturelle Identität
1
Kundenintegration
1
Kundenservice
1
Kundenwert
1
Lebensqualität
1
Market segmentation
1
Marktsegmentierung
1
Quality of life
1
Satisfaction
1
Service industry
1
Service-Dominant Logic
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
McColl-Kennedy, Janet R.
6
Sweeney, Jillian C.
3
Dagger, Tracey S.
2
Danaher, Peter J.
2
Patterson, Paul G.
2
Brady, Michael K.
1
Conroy, Denise M.
1
Danaher, Tracey S.
1
Surachartkumtonkun, Jiraporn
1
Van Kasteren, Yasmin
1
Vargo, Stephen L.
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of business research : JBR
13
The journal of services marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of service management
7
Journal of Business Research
6
Journal of Service Management
6
Journal of Services Marketing
6
Journal of retailing
5
Journal of service research
4
Australasian marketing journal
3
European Journal of Marketing
3
European journal of marketing : EJM
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
California management review
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Management review
1
Marketing intelligence & planning
1
Marketing theory
1
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
4
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
5
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
6
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->