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Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.; Bitner, Mary Jo; Brown, Stephen Walter; … - In: Journal of service research : JSR 13 (2010) 1, pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
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Editorial: A vision for the future of the Journal of Service Research (JSR)
Bitner, Mary Jo - In: Journal of service research : JSR 17 (2014) 1, pp. 3-4
Persistent link: https://www.econbiz.de/10010356896
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Service research rigor, relevance, and community
Bitner, Mary Jo - In: Journal of service research : JSR 20 (2017) 2, pp. 103-104
Persistent link: https://www.econbiz.de/10011684832
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Transformative service research : advancing our knowledge about service and well-being
Anderson, Laurel; Ostrom, Amy L. - In: Journal of service research : JSR 18 (2015) 3, pp. 243-249
Persistent link: https://www.econbiz.de/10011336514
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.; Wangenheim, Florian von; Bitner, … - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
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High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services
Wnderlich, Nancy V.; Wangenheim, Florian v.; Bitner, Mary Jo - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10010075712