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Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.; Plewa, Carolin; Sweeney, Jillian C. - In: Journal of service research : JSR 19 (2016) 4, pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
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Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.; Lusch, Robert F. - In: Journal of service research : JSR 18 (2015) 1, pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina; Alexander, Matthew - In: Journal of service research : JSR 17 (2014) 3, pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
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Service performance-loyalty intentions link in a business-to-business context : the role of relational exchange outcomes and customer characteristics
Briggs, Elten; Grisaffe, Douglas - In: Journal of service research : JSR 13 (2010) 1, pp. 37-51
Persistent link: https://www.econbiz.de/10003959015
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You say you want a revolution? : drawing on social movement theory to motivate transformative change
Mirabito, Ann M.; Berry, Leonard L. - In: Journal of service research : JSR 18 (2015) 3, pp. 336-350
Persistent link: https://www.econbiz.de/10011336501
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The transformative value of a service experience
Blocker, Christopher P.; Barrios, Andrés - In: Journal of service research : JSR 18 (2015) 3, pp. 265-283
Persistent link: https://www.econbiz.de/10011336512
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When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.; Folse, Judith Anne Garretson; Black, … - In: Journal of service research : JSR 19 (2016) 3, pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
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How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André; Paul, Michael; Hennig-Thurau, Thorsten; … - In: Journal of service research : JSR 20 (2017) 2, pp. 105-119
Persistent link: https://www.econbiz.de/10011684836