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Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of service research : JSR 13 (2010) 4, pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
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The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua - In: Journal of service research : JSR 14 (2011) 2, pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
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The Effect of Unrelated Supporting Service Quality on Consumer Delight, Satisfaction, and Repurchase Intentions
Xuehua Wang - In: Journal of service research : JSR 14 (2011) 2, pp. 149-164
Persistent link: https://www.econbiz.de/10008996486