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Access-based services for the base of the pyramid
Schäfers, Tobias; Moser, Roger; Narayanamurthy, … - In: Journal of service research : JSR 21 (2018) 4, pp. 421-437
Persistent link: https://www.econbiz.de/10011951803
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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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Service recovery via social media : the social influence effects of virtual presence
Schaefers, Tobias; Schamari, Julia - In: Journal of service research : JSR 19 (2016) 2, pp. 192-208
Persistent link: https://www.econbiz.de/10011485442