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Beziehungsmarketing
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117
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Eisingerich, Andreas B
5
Beatty, Sharon E.
4
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4
Brodie, Roderick J.
4
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4
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Journal of service research : JSR
Journal of business research : JBR
660
Journal of retailing and consumer services
586
Industrial marketing management : the international journal for industrial and high-tech firms
410
International journal of hospitality management
314
SpringerLink / Bücher
273
The journal of services marketing
226
The journal of business & industrial marketing
211
The service industries journal
189
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
173
International journal of electronic customer relationship management : IJECRM
152
International journal of contemporary hospitality management
127
Journal of marketing
126
Journal of hospitality marketing & management
120
Tourism management : research, policies, practice
120
Journal of travel and tourism marketing
119
Journal of service management
114
Cogent business & management
111
The journal of product & brand management
110
Marketing intelligence & planning
109
European Journal of Marketing
108
Journal of retailing
108
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Psychology & marketing
106
Journal of Business & Industrial Marketing
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Gabler Edition Wissenschaft
102
European journal of marketing : EJM
97
Services marketing quarterly
96
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Service business
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of Services Marketing
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
75
The international review of retail, distribution and consumer research
75
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ECONIS (ZBW)
120
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120
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1
Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj
;
Rapp, Adam A.
;
Andzulis, James "Mick"
; …
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
Saved in:
2
Emotional
intelligence
as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark
;
Tsarenko, Yelena
;
Mok, Wai Hoe
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 234-248
Persistent link: https://www.econbiz.de/10009266738
Saved in:
3
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
4
Artificial
intelligence
in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 155-172
Persistent link: https://www.econbiz.de/10011855786
Saved in:
5
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
6
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
7
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
8
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
9
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
10
How relationship age moderates loyalty formation : the increasing effect of relational equity on customer loyalty
Raimondo, Maria Antonietta
;
Miceli, Gaetano Nino
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 142-160
Persistent link: https://www.econbiz.de/10003776176
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