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The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko; Klein, Jan F.; Luo, Xueming; Tikkanen, … - In: Journal of service research : JSR 21 (2018) 2, pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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Measuring and improving the performance of health service networks
Hammerschmidt, Maik; Falk, Tomas; Staat, Matthias - In: Journal of service research : JSR 15 (2012) 3, pp. 343-357
Persistent link: https://www.econbiz.de/10009578284
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Measuring and Improving the Performance of Health Service Networks
Hammerschmidt, Maik; Falk, Tomas; Staat, Matthias - In: Journal of service research : JSR 15 (2012) 3, pp. 343-358
Persistent link: https://www.econbiz.de/10009996362
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Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng; Luo, Xueming; Jiang, Minghua - In: Journal of service research : JSR 16 (2013) 3, pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
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Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction: Evidence From Chinese Mobile Phone Markets
Fang, Zheng; Luo, Xueming; Jiang, Minghua - In: Journal of service research : JSR 16 (2013) 3, pp. 341-355
Persistent link: https://www.econbiz.de/10010159457