The dilemma of service productivity and service innovation : an empirical exploration in financial services
Jaakko Aspara, Jan F. Klein, Xueming Luo, and Henrikki Tikkanen
| Year of publication: |
May 2018
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|---|---|
| Authors: | Aspara, Jaakko ; Klein, Jan F. ; Luo, Xueming ; Tikkanen, Henrikki |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 2, p. 249-262
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| Subject: | service productivity | service efficiency | service innovation | data envelopment analysis | empirical exploration | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungssektor | Service industry | Dienstleistung | Services | Innovation | Finanzdienstleistung | Financial services | Dienstleistungsinnovation | Service innovation | Produktentwicklung | New product development | Innovationsmanagement | Innovation management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517738368 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011855809