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Can I live up to that ad? : impact of implicit theories of ability on service employees’ responses to advertising
Wentzel, Daniel; Henkel, Sven; Tomczak, Torsten - In: Journal of service research : JSR 13 (2010) 2, pp. 137-152
Persistent link: https://www.econbiz.de/10003982815
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Can friends also become customers? : the impact of employee referral programs on referral likelihood
Wentzel, Daniel; Tomczak, Torsten; Henkel, Sven - In: Journal of service research : JSR 17 (2014) 2, pp. 119-133
Persistent link: https://www.econbiz.de/10010356841
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Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von; Wentzel, Daniel; Tomczak, Torsten - In: Journal of service research : JSR 19 (2016) 4, pp. 417-432
Persistent link: https://www.econbiz.de/10011606978