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The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
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The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty
Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10010104404
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The role of the sales-service interface and ambidexterity in the evolving organization : a multilevel research agenda
Rapp, Adam A.; Bachrach, Daniel G.; Flaherty, Karen E.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10011648253