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~isPartOf:"Journal of service theory and practice"
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Avoiding excessive AI service agent anthropomorphism : examining its role in delivering bad news
Mulcahy, Rory Francis
;
Riedel, Aimee
;
Keating, Byron
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 98-126
Persistent link: https://www.econbiz.de/10014526007
Saved in:
2
Special issue: high tech and high touch : the future of human service : SERVSIG 2020
Greer, Dominique A.
(
ed.
);
Beatson, Amanda
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10012879155
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