Service staff attitudes, organisational practices and performance drivers
Year of publication: |
2008
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Authors: | Beatson, Amanda ; Lings, Ian ; Gudergan, Siegfried P. |
Published in: |
Journal of management & organization : journal of Australian and New Zealand Academy of Management. - Maleny, Qld. : eContent Management, ISSN 1833-3672, ZDB-ID 2267796-3. - Vol. 14.2008, 2, p. 168-179
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Subject: | Dienstleistungsberufe | Service workers | Betriebliches Bildungsmanagement | Employer-provided training | Arbeitszufriedenheit | Job satisfaction | Soziales Verhalten | Social behaviour | Dienstleistungsqualität | Service quality |
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