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Reconfiguring the customer ser...
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Customer service
18
Kundenservice
18
Dienstleistungsqualität
15
Service quality
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Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
12
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Kavak, Bahtışen
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Journal of service theory and practice
Journal of retailing and consumer services
80
International journal of hospitality management
76
The journal of services marketing
76
Journal of business research : JBR
68
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
34
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
31
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
27
International journal of contemporary hospitality management
24
Psychology & marketing
22
Services marketing quarterly
21
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of retailing
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
Journal of the Academy of Marketing Science
16
Journal of air transport management
15
International Journal of Retail & Distribution Management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
14
Harvard-Business-Manager : das Wissen der Besten
13
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of production economics
13
International journal of quality and service sciences
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
International Journal of Contemporary Hospitality Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
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ECONIS (ZBW)
18
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1
Personal touch in digital customer service : a conceptual framework of relational personalization for conversational AI
Blümel, Jan Hendrik
;
Zaki, Mohamed
;
Bohné, Thomas
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 33-65
Persistent link: https://www.econbiz.de/10014525998
Saved in:
2
Serving customers through
chatbots
: positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
3
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
4
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi
;
Chawla, Vaibhav
;
Tähtinen, Jaana
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
Saved in:
5
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
6
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
7
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
8
Participative leadership and service recovery performance : a moderated mediation model
Khan, Muhammad Aamir Shafique
;
Du, Jianguo
;
Jin, Shuai
; …
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 537-555
Persistent link: https://www.econbiz.de/10014302373
Saved in:
9
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
10
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
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