Reconfiguring the customer service domain : perspectives of managers, conversational designers, and human agents on human-chatbot collaboration
Year of publication: |
2024
|
---|---|
Authors: | Martijn, Gabriƫlla ; Hooijdonk, Charlotte van ; Kunneman, Florian ; Hoeken, J. A. L. |
Published in: |
International journal of innovation and technology management : IJITM. - Singapore [u.a] : World Scientific Publishing, ISSN 1793-6950, ZDB-ID 2167183-7. - Vol. 21.2024, 4, Art.-No. 2450028, p. 1-28
|
Subject: | Chatbots | customer service | human-chatbot collaboration | humbots | interview study |
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