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~isPartOf:"Journal of service theory and practice : JSTP"
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Journal of service theory and practice : JSTP
Industrial marketing management : the international journal for industrial and high-tech firms
18
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The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
2
Usage center : value cocreation in multi-actor usage processes
Kleinaltenkamp, Michael
;
Plewa, Carolin
;
Gudergan, Siegfried
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 721-737
Persistent link: https://www.econbiz.de/10011730605
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