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Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre; Dagger, Tracey S.; O'Sullivan, Don - In: The journal of services marketing 24 (2010) 5, pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
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Embedding relationship cues in written communication
Raciti, Maria M.; Dagger, Tracey S. - In: The journal of services marketing 24 (2010) 2/3, pp. 103-111
Persistent link: https://www.econbiz.de/10003990879
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Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.; David, Meredith E.; Ng, Sandy - In: The journal of services marketing 25 (2011) 4, pp. 273-281
Persistent link: https://www.econbiz.de/10009272273