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The effects of customer participation in co-created service recovery
Dong, Beibei; Evans, Kenneth R.; Zou, Shaoming - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 123-137
Persistent link: https://www.econbiz.de/10003679924
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How sales controls affect job-related outcomes : the role of organizational sales-related psychological climate perceptions
Evans, Kenneth R.; Landry, Timothy D.; Lie, Po-Chien; … - In: Journal of the Academy of Marketing Science 35 (2007) 3, pp. 445-459
Persistent link: https://www.econbiz.de/10003531895
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How sales controls affect job-related outcomes: the role of organizational sales-related psychological climate perceptions
Evans, Kenneth R.; Landry, Timothy D.; Li, Po-Chien; … - In: Journal of the Academy of Marketing Science 35 (2007) 3, pp. 445
Persistent link: https://www.econbiz.de/10007757365
Cover Image
The effects of customer participation in co-created service recovery
Dong, Beibei; Evans, Kenneth R.; Zou, Shaoming - In: Journal of the Academy of Marketing Science 36 (2008) 1, pp. 123-137
Persistent link: https://www.econbiz.de/10007908091