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~isPartOf:"Journal of the Academy of Marketing Science"
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Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
86
Konsumentenverhalten
86
Customer satisfaction
72
Kundenzufriedenheit
72
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Homburg, Christian
8
Kumar, V.
8
Palmatier, Robert W.
8
Grewal, Dhruv
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Scheer, Lisa K.
5
Wieseke, Jan
5
Grégoire, Yany
4
Lam, Son K.
4
Rapp, Adam
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Ruyter, Ko de
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Steinhoff, Lena
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Evans, Kenneth R.
3
Gremler, Dwayne D.
3
Habel, Johannes
3
Jarvis, Cheryl Burke
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Klarmann, Martin
3
Krafft, Manfred
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Luo, Xueming
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Marinova, Detelina
3
Morgan, Neil A.
3
Robinson, Stacey G.
3
Verhoef, Peter C.
3
Walsh, Gianfranco
3
Alavi, Sascha
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Backhaus, Klaus
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Bagozzi, Richard P.
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Bitner, Mary Jo
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Blut, Markus
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DeCarlo, Thomas E.
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Dellaert, Benedict G. C.
2
Doorn, Jenny van
2
Falk, Tomas
2
Folse, Judith Anne Garretson
2
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Journal of the Academy of Marketing Science
SpringerLink / Bücher
1,522
Journal of business research : JBR
819
Journal of retailing and consumer services
764
International journal of hospitality management
519
Industrial marketing management : the international journal for industrial and high-tech firms
467
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
335
Springer eBook Collection
325
The journal of services marketing
324
The service industries journal
306
Research
252
Europäische Hochschulschriften / 5
231
Tourism management : research, policies, practice
231
Journal of travel and tourism marketing
227
International journal of contemporary hospitality management
214
The journal of business & industrial marketing
210
Journal of hospitality marketing & management
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
206
Journal of strategic marketing
198
Lehrbuch
185
Journal of service research : JSR
173
International journal of electronic customer relationship management : IJECRM
163
Cogent business & management
160
Psychology & marketing
157
Services marketing quarterly
156
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of service management
153
Journal of retailing
139
European journal of marketing : EJM
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
127
Service business
125
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
The journal of product & brand management
114
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
113
The journal of brand management : an international journal
113
Journal of marketing management : MM
112
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ECONIS (ZBW)
209
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209
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1
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
2
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
3
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
4
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
5
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
6
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
7
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
8
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
9
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
10
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
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