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Consumer behaviour
284
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Beziehungsmarketing
103
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72
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Grewal, Dhruv
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Katsikeas, Constantine S.
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Marinova, Detelina
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Journal of the Academy of Marketing Science
Journal of business research : JBR
2,276
Journal of retailing and consumer services
2,102
International journal of hospitality management
1,074
International journal of consumer studies
779
NBER working paper series
748
Discussion paper series / Philippine Institute for Development Studies
742
Psychology & marketing
721
Working paper / National Bureau of Economic Research, Inc.
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
615
NBER Working Paper
584
PIDS Discussion Paper Series
558
Tourism management : research, policies, practice
503
The service industries journal
495
SpringerLink / Bücher
484
European Journal of Marketing
481
Asia Pacific journal of marketing and logistics
444
Journal of travel and tourism marketing
434
Journal of Consumer Marketing
416
The journal of product & brand management
404
Management science : journal of the Institute for Operations Research and the Management Sciences
403
The journal of services marketing
402
Journal of marketing research : JMR
390
European journal of marketing : EJM
388
International journal of contemporary hospitality management
387
Journal of Services Marketing
387
Cogent business & management
385
The journal of brand management : an international journal
375
Journal of business ethics : JOBE
370
Journal of marketing management : MM
363
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
Journal of retailing
347
Journal of hospitality marketing & management
342
Journal of marketing
342
Journal of international consumer marketing
332
Marketing letters : a journal of research in marketing
325
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
322
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
316
Journal of consumer behaviour : an international research review
315
International journal of retail & distribution management
310
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ECONIS (ZBW)
349
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1
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
4
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
5
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
6
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
7
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
8
Do loyal customers really pay more for services?
Umashankar, Nita
;
Bhagwat, Yashoda
;
Kumar, V.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 807-826
Persistent link: https://www.econbiz.de/10011779520
Saved in:
9
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
10
Customer participation in services : domain, scope, and boundaries
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
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