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~isPartOf:"Journal of the Academy of Marketing Science"
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Customer satisfaction
72
Kundenzufriedenheit
72
Beziehungsmarketing
48
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48
Consumer behaviour
30
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30
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Kumar, V.
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Grégoire, Yany
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Homburg, Christian
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Bitner, Mary Jo
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Lam, Son K.
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Luo, Xueming
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Lusch, Robert F.
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Mithas, Sunil
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Myers, Matthew B.
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Raithel, Sascha
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Robinson, Stacey G.
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Schepers, Jeroen J. L.
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Stock-Homburg, Ruth
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Aksoy, Lerzan
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Journal of the Academy of Marketing Science
SpringerLink / Bücher
1,632
Journal of retailing and consumer services
457
Journal of business research : JBR
395
Springer eBook Collection / Business and Economics
375
International journal of hospitality management
374
Gabler Edition Wissenschaft
372
Springer eBook Collection
348
Europäische Hochschulschriften / 5
290
Research
256
Lehrbuch
224
The journal of services marketing
202
The service industries journal
198
Industrial marketing management : the international journal for industrial and high-tech firms
190
Tourism management : research, policies, practice
177
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
172
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
154
essentials
120
Cogent business & management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Services marketing quarterly
104
Gabler Research
102
Journal of service research : JSR
100
Neue betriebswirtschaftliche Forschung : Nbf
98
Hamburger Schriften zur Marketingforschung
95
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
95
Service business
94
Asia Pacific journal of marketing and logistics
92
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
91
Journal of air transport management
91
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
91
The TQM journal : the international review of organizational improvement
89
Gabler-Edition Wissenschaft
88
Psychology & marketing
86
Innovatives Markenmanagement
85
Journal of strategic marketing
84
Tourism management perspectives : TMP
84
Journal of service management
83
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ECONIS (ZBW)
96
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1
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96
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1
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
2
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
Saved in:
3
Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
4
The trajectory of customer loyalty : an empirical test of Dick and Basu’s loyalty framework
Ngobo, Paul Valentin
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
2
,
pp. 229-250
Persistent link: https://www.econbiz.de/10011658076
Saved in:
5
Is customer satisfaction a relevant metric for financial analysts?
Ngobo, Paul-Valentin
;
Casta, Jean-Franc̜ois
;
Ramond, …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 480-508
Persistent link: https://www.econbiz.de/10009548610
Saved in:
6
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
7
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
8
Exploring the dynamics of antecedents to consumer-brand identification with a new brand
Lam, Son K.
;
Ahearne, Michael
;
Mullins, Ryan
;
Hayati, Babak
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
2
,
pp. 234-252
Persistent link: https://www.econbiz.de/10009736677
Saved in:
9
Customer value impact of sales contests
Garrett, Jason
;
Gopalakrishna, Srinath
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 775-786
Persistent link: https://www.econbiz.de/10008779085
Saved in:
10
Managing the co-creation of value
Payne, Adrian E.
;
Storbacka, Kaj
;
Frow, Pennie
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 83-96
Persistent link: https://www.econbiz.de/10003679883
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