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~isPartOf:"Journal of the Academy of Marketing Science"
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Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
51
Service quality
51
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
37
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15
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96
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96
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Grégoire, Yany
4
Homburg, Christian
4
Bitner, Mary Jo
3
Jarvis, Cheryl Burke
3
Kumar, V.
3
Wieseke, Jan
3
Backhaus, Klaus
2
Falk, Tomas
2
Grewal, Dhruv
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Luo, Xueming
2
Marinova, Detelina
2
Mengüç, Bülent
2
Mithas, Sunil
2
Morgan, Neil A.
2
Raithel, Sascha
2
Robinson, Stacey G.
2
Schepers, Jeroen J. L.
2
Sesé, F. Javier
2
Singh, Jagdip
2
Stock-Homburg, Ruth
2
Voorhees, Clay M.
2
Zablah, Alex R.
2
Ahearne, Michael
1
Aksoy, Lerzan
1
Allen, Alexis M.
1
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1
Auh, Seigyoung
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1
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1
Beck, Joshua T.
1
Bednarek, Marei
1
Berry, Leonard L.
1
Bhagwat, Yashoda
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Journal of the Academy of Marketing Science
International journal of hospitality management
546
Journal of retailing and consumer services
540
Journal of business research : JBR
417
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
185
NBER working paper series
183
Auditing : a journal of practice & theory
176
SpringerLink / Bücher
170
NBER Working Paper
165
Services marketing quarterly
163
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
157
Cogent business & management
151
International Journal of Bank Marketing
144
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
131
International journal of productivity and quality management : IJPQM
131
International Journal of Contemporary Hospitality Management
128
International journal of quality and service sciences
123
Journal of service management
122
International journal of quality & reliability management
121
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
International Journal of Quality & Reliability Management
112
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
Health care management review : HCM review
109
Industrial marketing management : the international journal for industrial and high-tech firms
109
Total quality management & business excellence
109
Asia Pacific journal of marketing and logistics
103
Quality management journal : QMJ
98
Discussion paper series / IZA
97
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ECONIS (ZBW)
96
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1
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
2
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
3
Anger, frustration, and helplessness after service failure : coping strategies and effective informational support
Gelbrich, Katja
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 567-585
Persistent link: https://www.econbiz.de/10008746853
Saved in:
4
A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany
;
Laufer, Daniel
;
Tripp, Thomas M.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
Saved in:
5
A meta-analysis of satisfaction with complaint handling in services
Orsingher, Chiara
;
Valentini, Sara
;
de Angelis, Matteo
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10003980471
Saved in:
6
The service quality-satisfaction link revisited : exploring asymmetries and dynamics
Falk, Tomas
;
Hammerschmidt, Maik
;
Schepers, Jeroen J. L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 288-302
Persistent link: https://www.econbiz.de/10003986335
Saved in:
7
The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development
Aurier, Philippe
;
N'Goala, Gilles
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 303-325
Persistent link: https://www.econbiz.de/10003986393
Saved in:
8
Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth
;
Droge, Cornelia
;
Mentzer, John T.
; …
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
Saved in:
9
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
10
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
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