A study using the grey system theory to evaluate the importance of various service quality factors
Year of publication: |
2002
|
---|---|
Authors: | Chen, Cheng‐Nan ; Ting, Shueh‐Chin |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 19.2002, 7, p. 838-861
|
Publisher: |
MCB UP Ltd |
Subject: | Service quality | Customer satisfaction | Systems theory |
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