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Special issue: Service failure & recovery in hospitality & tourism
Weber, Karin (contributor) - 2009
Persistent link: https://www.econbiz.de/10003863475
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Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin - In: Journal of travel and tourism marketing 26 (2009) 2, pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
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Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin; Sparks, Beverley - In: Journal of travel and tourism marketing 27 (2010) 6, pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
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Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin; Hsu, Cathy H. C.; Sparks, Beverley - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 471-496
Persistent link: https://www.econbiz.de/10011517125