Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Year of publication: |
2009
|
---|---|
Authors: | Weber, Karin |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 26.2009, 2, p. 195-199
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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